Refund & Cancellation Policy

1. Standard Cancellation Guidelines

• Cancellations made 24 hours or more prior to scheduled time: Eligible for a 100% full refund or free rescheduling.
• Cancellations made less than 24 hours prior to scheduled time: Non-refundable. However, we will offer alternative available time slots to reschedule your excursion.
• No-Shows: Guests who fail to arrive for their scheduled time slot without prior notice will forfeit their booking without a refund.

2. Weather & Safety Cancellations

Water activities are subject to ocean and meteorological conditions. If JETCARTOUR SXM cancels an activity due to dangerous weather conditions, high seas, or safety reasons, guests will receive the option to either:

• Reschedule to another time slot or date at no extra charge.
• Receive a 100% full refund back to the original payment method.

3. Cruise Ship Delays or Itinerary Changes

If your cruise ship cancels its port call to Sint Maarten or experiences a delay that prevents you from arriving on time, please contact us as soon as possible with proof of delay. You will be offered a full refund or immediate rescheduling options.

4. Refund Processing & Transaction Retention

Approved refunds are issued back to the original credit/debit card used at checkout within 5 to 10 business days, depending on your bank's processing times.

Note for Cardholders: Please retain a printed or electronic copy of your purchase receipt, booking confirmation email, and cancellation correspondence for your records.

5. How to Request a Cancellation or Refund

To request a refund or reschedule, please reach out to us with your booking reference number:

• Email: contact@jetcartoursxm.com
• Phone / WhatsApp: +1 (721) 520-1700