Privacy Policy

1. Information We Collect

When you book an excursion or contact us, we collect the following necessary information:

• Contact details: Full name, e-mail address, and phone number.
• Booking details: Preferred dates, number of participants, and activity preferences.
• Payment data: Transactions are securely processed by compliant payment gateways (Fygaro / Tilopay). We do not store full credit card numbers on our servers.

2. How We Use Your Information

Your information is collected strictly for the following purposes:

• To confirm and manage your activity reservations via our engine (Bókun).
• To contact you regarding schedule updates, weather changes, or booking details.
• To process payments securely and issue transaction receipts.

3. Third-Party Sharing

We do not sell, rent, or trade your personal information. Data is shared exclusively with certified technology partners involved in delivering our service (booking system Bókun and merchant gateway Fygaro) in full compliance with PCI-DSS security standards.

4. Data Security & Retention

We implement strict administrative, technical, and physical security measures to safeguard your personal data. Records are retained only for as long as necessary to fulfill booking services and accounting regulations.

5. Your Rights & Contact

You have the right to request access, correction, or deletion of your personal data. For any privacy-related inquiries, please contact us at contact@jetcartoursxm.com.